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FAQs

You will receive a confirmation email or message once your order has shipped. You can also view the status of the order by clicking on view your order link in the Order Received email.

Kindly email us to edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Check with the shipper with the tracking number provided in the shipping confirmation email or message to know that status of the delivery.

Please contact us if you do not have the tracking number and we will check the order status with our courier partner.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Order placed before 06:00 PM (UAE time) will be delivered next day across UAE.  Order placed after 06:00 PM will be delivered after 1 day across UAE.

However, delivery may be delayed in case of “stock on demand” items.

In the unlikely event of the product not available with the Supplier, MarineSports.com reserves the right to cancel the order or suggest alternatives to the customer for a similar product. 

Same Day Shipping is currently not available.

We offer Free Delivery on all orders of AED 200 and above. For orders below AED 200, we charge a flat shipping rate of AED 20 for deliveries all over UAE.

No. Currently we do not deliver outside the UAE.

All products sold on www.MarineSports.com are available for delivery or for in store collection.

The courier partner will contact you to re-schedule the delivery. However, after 2 unsuccessful attempts you order will be put on hold and we will send you an e-mail to reschedule the delivery and inform the applicable additional delivery charges.

Kindly email us your updated delivery address. Please note that once an order is shipped, changing the delivery address is no longer possible.

Customers can now order products from our website and collect them from our store by selecting “Store Pickup” as the shipping method.

No, this service is free.

Marine Venture Trading LLC

Showroom #8 – Riviera Hotel, Baniyas Road.

Dubai, UAE.

"In Stock" items can be collected the same day and "Stock on Demand" items can be collected after 2 days.

We will e-mail or call you when your order is ready for collection.

Order can be collected during our working hours, which are 9AM - 1PM & 4PM - 8PM from Saturday to Thursday.

Please bring the order confirmation e-mail when you come into the store to collect your order. Please pay cash at the time of collecting the order if you selected “Cash on Collection.”

For payments made online through Credit Card

We will keep your order in store for 7 calendar days after it is ready for collection. If the order is not collected within 7 days, we will assume it is unwanted and we will cancel the order and issue a refund to your original payment method.

For payment method selected as “Cash on Collection

We will keep your order in store for 2 calendar days after it is ready for collection. If the order is not collected within 2 days, we will assume it is unwanted and we will cancel the order.

We offer customers the following payment options:

Cash on Delivery

MarineSports.com accepts payment through the Cash on Delivery (COD) option. Please select COD as the payment method during the Checkout Process.

Cash on Collection

Customers can pay cash at the time of collecting the order from our store.

Credit Card

We accept payments online and in store using Visa and MasterCard credit/debit card in AED and USD.

Yes, customers can now pay for their purchases in easy monthly installments.

This service is offered by our payment partner Payfort for CBDDubai FirstEmirates NBDMawarid Finance & NBAD/FAB credit cards with corresponding bank's interest rates and processing charges.

Fore more details please visit https://www.marinesports.com/pages/installments

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. 

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